Privacy Policy

Introduction and Scope of the Policy

This Privacy Policy describes the general principles under which x3bet collects, uses, stores, shares, and otherwise processes information relating to individuals who access or use its website, mobile-compatible services, gaming products, customer support functions, payment features, and related account services. This Policy is intended to provide legal-informational guidance regarding the handling of information in connection with an international online gambling platform.

The Policy applies to information processed when users browse the platform, create or maintain an account, participate in games, make deposits or withdrawals, communicate with support services, respond to verification requests, use responsible gambling tools, or otherwise interact with platform features. The Policy also applies to certain technical data collected automatically through the website and associated systems.

Because the platform may be made available to users in multiple jurisdictions, privacy obligations may vary depending on local law, regulatory expectations, fraud prevention requirements, and operational necessity. Where jurisdiction-specific rights or disclosures apply, they may supplement this Policy. In the event of inconsistency between this Policy and mandatory law, the applicable law will prevail to the extent required.

By using the platform, users acknowledge that their information may be processed in accordance with this Policy and any applicable terms, account rules, responsible gambling procedures, and verification requirements.

Types of Information Collected

x3bet may collect different categories of information depending on how a user interacts with the platform. The information generally falls into personal information, technical information, and voluntarily provided information.

Personal Information

Personal information may include data that identifies or can reasonably be associated with an individual user. Depending on the services used, this may include name, date of birth, residential address, email address, telephone number, payment-related details, account username, transaction history, and identity verification materials. Where required for compliance, the platform may also process information used to confirm identity, age, source of funds, payment ownership, or account integrity.

Information relating to deposits, withdrawals, bonus use, betting or gaming activity, account limitations, self-exclusion requests, and communications concerning responsible gambling may also be treated as personal information where linked to an identifiable account.

Technical Information

The platform may automatically collect technical and device-related information when users visit the website or use connected services. Such information may include IP address, browser type, operating system, device identifiers, language settings, referring URLs, log files, access times, pages viewed, clickstream data, geolocation derived from technical signals, session identifiers, and security events.

Technical data may be collected to support system administration, performance monitoring, fraud detection, geolocation controls, legal compliance, user authentication, and service continuity. This information may also be used to identify unusual activity, maintain account security, and protect the platform from misuse or unauthorized access.

Voluntarily Provided Information

Users may voluntarily submit information when contacting live chat or email support, participating in surveys, sending documents, submitting feedback, requesting account assistance, or interacting with help center functions. Such submissions may include free-text content, attachments, screenshots, correspondence records, or statements relevant to verification, disputes, payments, or account restrictions.

If users provide information about other individuals, they are responsible for ensuring that such disclosure is lawful and appropriate.

How Information Is Used

x3bet may use collected information for legitimate operational, contractual, legal, and security-related purposes connected to the provision of online gambling services and account administration.

Primary uses of information may include:

creating and maintaining user accounts;
processing deposits, withdrawals, and account balances;
verifying identity, age, location, and payment ownership;
providing access to games, account functions, and customer support;
detecting, investigating, and preventing fraud, abuse, collusion, money laundering, chargebacks, and other prohibited conduct;
complying with legal, regulatory, licensing, audit, and reporting obligations;
enforcing applicable terms, platform rules, and responsible gambling measures;
monitoring technical performance, platform stability, and service security;
maintaining records related to transactions, disputes, and account activity;
responding to user inquiries, complaints, or verification requests; and
improving usability, internal reporting, and service functionality on an aggregated or non-identifiable basis where appropriate.

Where necessary, information may also be used to apply limits, suspend services, restrict access, investigate suspicious activity, or comply with orders or requests from competent authorities. Information may further be used to document internal decision-making regarding account verification, payment review, dispute resolution, and the protection of the platform and its users.

x3bet does not need to use personal information for unrelated purposes without an appropriate basis. If information is to be processed for a materially different purpose, additional notice may be given where required.

Cookies and Tracking Technologies

The platform may use cookies, pixels, software development tools, local storage objects, and similar tracking technologies to support essential website functions and related services. These technologies help the platform recognize returning users, maintain login sessions, remember preferences, measure traffic patterns, detect technical issues, and support security controls.

Cookies may be categorized by function, including strictly necessary cookies, functional cookies, analytics-related cookies, and security cookies. Strictly necessary cookies are generally required for core operations such as authentication, fraud prevention, session management, load balancing, and account access. Other cookies may support language preferences, feature performance analysis, or internal service improvements.

Tracking technologies may also assist in identifying duplicate accounts, preventing abuse of promotional structures, validating geolocation-related restrictions, and maintaining the integrity of responsible gambling controls. Certain technical partners may place or access cookies where necessary to deliver processing, hosting, analytics, payment, or security services on behalf of the platform, subject to appropriate safeguards and contractual limitations where applicable.

Users may have the ability to manage some cookie preferences through browser settings or device controls. However, restricting essential cookies may impair site functionality, account access, or transaction processing. Cookie retention periods may vary depending on purpose, configuration, and legal or operational necessity.

Data Sharing and Disclosure

x3bet may disclose information to third parties where such disclosure is reasonably necessary for platform operation, legal compliance, security, payment handling, dispute resolution, or the protection of users and business interests.

Information may be shared with categories of recipients such as:

payment service providers and financial intermediaries;
identity verification and age verification service providers;
hosting, infrastructure, security, and technical support providers;
customer support and communication service providers;
fraud prevention, risk management, and compliance service providers;
auditors, legal advisers, and professional consultants;
game providers or software partners where necessary for account-related functionality;
corporate affiliates involved in centralized administration, security, or compliance; and
regulatory bodies, law enforcement authorities, courts, or other competent authorities where required or permitted by law.

Any disclosure is generally limited to information reasonably necessary for the relevant purpose. Third-party service providers may be required to process information only under instructions, maintain confidentiality, and apply appropriate security measures, subject to the nature of the relationship and applicable law.

Information may also be disclosed in connection with corporate restructuring, asset transfer, merger, financing, insolvency, or similar business events, provided that confidentiality and lawful processing considerations are respected. Aggregated or de-identified data may be used or shared for reporting, system analysis, or service evaluation where individual users are not reasonably identifiable.

Data Storage and Security Measures

x3bet may retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including account administration, payment processing, security monitoring, dispute management, legal compliance, fraud prevention, recordkeeping, and enforcement of contractual or regulatory obligations. Retention periods may differ depending on the type of data, the sensitivity of the information, and the legal context in which it was collected.

The platform states that it places emphasis on the protection of user data and may use technical and organizational security measures designed to reduce the risk of unauthorized access, alteration, disclosure, or destruction. Such measures may include SSL encryption for data transmitted through the platform, restricted access controls, authentication procedures, internal monitoring, secure hosting practices, logging mechanisms, and risk-based review procedures for payments and account actions.

Despite reasonable safeguards, no internet-based service, electronic transmission method, or storage environment can be guaranteed to be fully secure. Users are therefore responsible for maintaining the confidentiality of account credentials, using secure devices and networks, and reporting suspected unauthorized activity without delay.

Where data is no longer required, it may be deleted, anonymized, or securely archived in accordance with internal retention practices and applicable legal obligations.

User Rights and Choices

Depending on the user’s location and the law that applies to the relevant processing activity, individuals may have certain rights concerning their personal information. These rights may include the right to request access to personal data, request correction of inaccurate data, request deletion where lawful, object to certain processing, request restriction of processing, or request portability of data in a structured format where applicable.

Users may also have choices relating to cookies, account communication preferences, responsible gambling settings, and certain optional features. Some information, however, must be processed as a condition of providing gambling services, completing payment transactions, maintaining security, or complying with legal and regulatory obligations. As a result, objections or deletion requests may not always be fully honored where retention or continued processing is necessary.

Requests concerning rights and choices may be subject to identity verification, account ownership confirmation, or clarification of scope. The platform may also retain sufficient information to document the handling of a request, comply with legal obligations, or protect against fraudulent or abusive requests.

In some cases, users may have the right to lodge a complaint with a competent supervisory or regulatory authority if they believe their rights have been infringed.

International Data Transfers and Canada

Because x3bet is described as an international online gambling platform, personal information may be processed in multiple countries by internal teams, infrastructure providers, payment services, fraud prevention services, or compliance-related vendors. This may involve transfer, storage, or remote access from jurisdictions outside the country in which the user is located.

Where data is transferred internationally, x3bet may rely on contractual protections, internal controls, technical safeguards, or other legally recognized transfer mechanisms where required. The level of legal protection may differ between jurisdictions, and some countries may not provide the same degree of privacy protection as the user’s home jurisdiction.

For example, service relationships or infrastructure arrangements may involve jurisdictions such as Canada where this is operationally relevant. If information is processed across borders, the platform may be required to disclose data to courts, regulators, or law enforcement in the receiving jurisdiction where legally compelled to do so. Users should understand that cross-border processing may also occur through cloud hosting, technical maintenance, fraud monitoring, or support review, including in Canada where a service provider or operational function is based.

Protection of Minors

The platform is intended only for individuals who are legally permitted to participate in online gambling under the laws applicable to them. It is not directed to minors, underage persons, or any individual who has not reached the legal age required for gambling participation in the relevant jurisdiction.

x3bet may take measures to verify age and identity before or during account use, including document review and account restrictions where age cannot be confirmed. If the platform becomes aware that information has been collected from a person who is not legally permitted to use the services, access may be restricted or terminated, and related information may be deleted or retained only as necessary for legal compliance, fraud prevention, or enforcement purposes.

Parents, guardians, and responsible adults are encouraged to supervise internet use and to take appropriate steps to prevent unauthorized access by minors to gambling-related services or payment tools.

Policy Updates and Changes

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, regulatory expectations, technical practices, operational processes, security controls, or service features. Any revised version will become effective when published on the platform unless a different effective approach is required by law.

Material changes may be highlighted through a website notice, account notification, or other appropriate communication channel where necessary. Users are responsible for reviewing the current version of the Policy periodically to remain informed about how information is handled.

Continued use of the platform after an updated Policy becomes effective may be treated, where legally permissible, as acknowledgment of the revised terms of this Privacy Policy. If a user does not agree with a material change, the user may discontinue use of the services, subject to any outstanding legal, payment, verification, or account closure requirements.